Dynadot’s Explanation For Downtime – E-mail Finally Sent
Posted on | March 4, 2009 | 2 Comments
Remember the Dynadot downtime? You don’t? It was that period where when you wanted to change the nameservers of a domain name in your Dynadot account that you couldn’t. You got that stupid “Technical Difficulties” warning. Yeah, now you remember? (Personal experience) Well, here’s Dynadot’s explanation!
P.S: My intro to this post might seem a little rude. Nah, I’m actually EXTREMELY happy to be a Dynadot customer. Have you ever had someone you wanted to buy a domain for? I’m sure some of you have. Ever taken them to Godaddy.com and have all those crap ads everywhere + Danica Patrick’s “beaver” video all over? Oh yeah, all this on a projector in front of 5-6 people? Well, I did once. EXTREMELY embarassing. Dynadot is just extremely professional and clean and their customer service is fabulous. I wish I could save 30cents/domain @ Dynadot, but meh. It’s not bothering me that much at all and I’d gladly give it to them rather than have to see those WEBHOSTING/SSL ads everywhere like Godaddy. OK, no more kissing up to Dynadot.
Recently our main site dynadot.com was unavailable for a little over 2 days. What happened was that faulty hardware corrupted the superblock of one of our file systems, corrupting it beyond repair. Webhosting, dns servers, website forwarding, parking, and email forwarding were not affected.
Although we had prepared for such a situation by using redundant hardware and performing frequent backups, when it actually happened it took us longer than expected to recover. During this time I was 100% focused on getting the site back up, and neglected to inform you, our customers, what was going on. Those of you who were upset about this lack of communication are completely justified, and I apologize.
This is the first major hardware failure we have ever experienced in our 6 years in business, and we have learned some good lessons. In the coming months we plan to redesign our infrastructure to further increase the fault tolerance of our systems. Secondly, we plan to develop “dynadot.info” to be a system status website hosted at a different data center. This site will have alternative ways to contact us, and a frequently updated blog if our systems ever go down again.
When you run as many servers as we do, and are growing as fast as we are, hardware problems become a “when” rather than a “if”. We promise to improve our handling of these situations from now on.
Best Regards,
Todd Han
President
Dynadot
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2 Responses to “Dynadot’s Explanation For Downtime – E-mail Finally Sent”
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"there's nothing like having a vision, imagining it, making it, then having it work, especially if your very being depends on it"
March 5th, 2009 @ 10:19 am
They did take their time with sending this email out though! Its true what you say about dynadot, just simple and fast!
It takes me a long time to do something on godaddy because of all the offers I have to go through to pay or even change nameservers.
March 5th, 2009 @ 11:08 pm
They definitely took their time to send out the e-mail. I wonder why (since the downtime WAS a long time), but I guess it’s all part of the past now. They have always been professional with me, so no hard feelings. Don’t want to put salt on anyone’s wounds! As long as they keep up the great service, they are A-Ok with me
!